Royal Reels AU Cookies Notice

What Cookies Are

Cookies are small text files stored on your device when you visit a website or use a web application. They allow the platform to recognise your device across sessions, remember your preferences and monitor activity for security and performance purposes. Cookies are not programs and cannot execute code or install software. They do, however, collect data — and under APP 3, we are required to tell you what data and why.

Similar technologies include pixel tags (used in marketing emails to confirm delivery and open rates), local storage (used to retain session data within your browser), and session tokens (used to keep you logged in). This policy covers all of these.

Categories of Cookies We Use

Strictly necessary cookies keep the platform functional. They manage your login session, maintain your security token, enable the cashier to process transactions and support fraud detection systems. These cookies cannot be disabled without breaking core platform functionality. They do not require your consent under Australian law because they are essential to a service you have actively requested.

Performance and analytics cookies measure how the platform is used — which pages are visited most, where users drop off during registration, how long gameplay sessions last and which payment methods are most commonly selected. This data is aggregated and does not identify you individually. We use it to fix problems and improve the platform. Google Analytics is one provider used for this purpose; data may be processed outside Australia, subject to appropriate safeguards.

Functional cookies remember your preferences — language settings, display options and notification choices. Disabling these cookies means your preferences will not be saved between sessions. That is the trade-off, and it is your choice to make.

Targeting and advertising cookies are used to deliver promotional content relevant to your activity on the platform. These cookies may track your browsing behaviour across other websites to build a profile of your interests. We use third-party advertising networks for this purpose. These cookies are only placed with your consent, which you provide through the cookie consent banner on first visit. You can withdraw consent at any time through the cookie preference centre.

Responsible gambling monitoring cookies track session duration, frequency of visits and gameplay intensity. This is not marketing surveillance — it is a GCB licence condition and an expectation under the National Consumer Protection Framework. These cookies support our obligation to identify problem gambling indicators and trigger intervention measures. They cannot be disabled while you hold an active account.

Third-Party Cookies

Third-party providers place cookies on our platform for the purposes listed above. These include analytics providers, payment processors, identity verification services and advertising networks. We do not control third-party cookies once they are placed. Each third party operates under its own privacy policy. We require all third-party providers operating on our platform to comply with the APPs where Australian users are involved, and we document these requirements in our data processing agreements.

A current list of active third-party cookie providers is available on request at [email protected] .

Cookie Duration

Session cookies expire when you close your browser. Persistent cookies remain on your device for a defined period — typically between 30 days and 24 months depending on their purpose. The cookie consent record is stored for 24 months. Analytics cookies are retained for 14 months. Advertising cookies vary by provider, with a typical maximum of 12 months.

Your Controls

You can manage cookies through your browser settings — most browsers allow you to view, block or delete cookies by category or by specific provider. Be aware that blocking strictly necessary cookies will prevent the platform from functioning. The platform’s cookie preference centre allows you to manage consent for non-essential categories without accessing browser settings.

On mobile devices, operating system settings provide additional controls over tracking by advertising networks — including Apple’s App Tracking Transparency prompt and Android’s advertising ID settings.

Withdrawing consent for non-essential cookies does not affect the lawfulness of processing that occurred before withdrawal.

Changes to This Policy

We will update this policy when we add new cookie categories or third-party providers. Material changes will be communicated by email with 14 days’ notice. The updated policy will be published on the platform with a revised effective date.

Contact

Questions about our use of cookies or requests for the third-party provider list should be sent to [email protected] . We aim to respond within 30 days.